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I didn't expect this flexibility and was very happy. And while he suggested I had the option of bringing my box to a Spectrum office, he suggested he could mail me a replacement or have a tech come to my home. How could I be mean to this guy, he's just doing his job. I was ready to cuss out whoever answered the phone, I had let this build-up and was already angry at the idea of needing to take my box to a Spectrum office.īut the person who answered the phone was so nice. I dreaded the idea of calling them and restarting my cable box a couple of times but ultimately I had no choice but to call. Installation was great and was done by a highly skilled Spectrum contractor here at my house. I can't share too much about tech support because I haven't had issues that require me to call them. I am so happy to finally have steady, reliable internet service that doesn't disconnect. The service is as expected, and in fact better than expected because my speed test register at about 470 Mbps download, and 23 Mbps upload, regularly, anytime you run the speed test. I no longer have to deal with random buffering moments when trying to load internet pages due to intermittent disconnects like I had with my previous provider. I no longer get disconnected from my online games in the middle of the match. Virtually no disconnections ever like I was having regularly every day. I now have cable 400 Mbps download 20 Mbps upload and it is 1,000 times more reliable. What a fantastic switch I made to Spectrum.

I had to ask for tech support multiple times over the course of the year I was with them.

I switched to Spectrum from our previous ISP because I was having daily intermittent disconnection problems that made internet usage a nightmare.